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Cancellation and refund policy

When you can cancel a purchase and how refunds work.

Request a refund in the app within 7 days of payment, when less than 5% of the offer's content has been watched.

An admin checks and approves the request. The refund goes back to the original payment method within 5 to 7 business days after approval.

Access to the offer ends when the refund is made.

Monthly plans: cancelling stops the next renewal. There is no refund for part of a month.

Plans and wallet top-ups bought before the store

  • A full refund removes the access or wallet credits that payment bought. Credits already used are not charged back: the wallet never goes below zero.
  • A first top-up bonus that came with that payment is removed too.
  • A partial refund does not change your access or credits. Partial refunds that add up to the full amount count as one full refund.
  • For a subscription, a full refund shortens your access by that payment's period, never to a date before today.

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When you can get a refund

Ask in the app within 7 days of payment, while less than 5% of the offer's content has been watched.

How refunds are paid

  1. Ask for the refund from My purchases.
  2. We reply within 2 working days.
  3. The money returns to the account you paid from, through our payment partner.

Questions about a refund? Contact Us